№ 14 | Psychological Safety Gaps, Feedback Using Playing Cards, Strategy and Clarity, ORSC and Agile, and… Tools for Leaving Twitter

№ 14 | Psychological Safety Gaps, Feedback Using Playing Cards, Strategy and Clarity, ORSC and Agile, and… Tools for Leaving Twitter

Psychological Safety Gaps

I love the framing of these as psychological safety gaps (from trainer, coach, & facilitator John Schrag).

I’ve recently become fascinated with the phenomenon of “safety gaps” – teams where psychological safety is taken very seriously; where the team leaders seem to be trying to do the right things, but are failing to achieve the desired results.

Eight observations. Nothing too surprising. But, I love that we're moving into the realm of observing and labeling blockers (and enablers) of psychological safety—kind of a proto-framework or game, yes?

A feedback framework based on playing cards!

This super simple (and memorable!) framework from LifeLabs helps level up feedback, using…Diamonds, Clubs, Hearts, and Spades!

Strategy and clarity

John Cutler offers a response to this thought-provoking statement:

Why do most companies [lack] a clear and coherent product strategy? My take: Because in most companies, there is a lot of (hidden) value in the lack of clarity and coherence.

Syntax destruction. Clarity vs Certainty.  This short post on “Why Most Strategies Lack Clarity” left with me with some things to think about… There's a lot of tension between providing a clear, bold vision, and allowing for teams and orgs to learn, shape, and alter that vision along the way.

ORSC and agile

Notes from an agile coach who recently completed training for Organization and Relationship Systems coaching.  The ‘team alliance’ exercise (below) is one of many methods taught to bring an organization and systems focus to teams.

[SOURCE]

Leaving twitter?

Not sure who needs this, but these tools/services may come in handy:

  • ListFollowers.com — Get a list of your follows, followers, or mutuals, and more!
  • Looking for twitter friends on Mastodon? Here are two tools I've come across: Twitodon and Fedifinder 

And finally…

Read more

№ 101 | The CX FUNdamentals Toolkit, The Dabbawala Algorithm, High Agency In 30 Minutes, Webb’s Depth of Knowledge (DOK), and Nick Sousanis Illustrates the Joy of Learning

№ 101 | The CX FUNdamentals Toolkit, The Dabbawala Algorithm, High Agency In 30 Minutes, Webb’s Depth of Knowledge (DOK), and Nick Sousanis Illustrates the Joy of Learning

And… I’m back again, with a regular-sized dose of 5 playful things to think with. [And just in case you missed it, the previous mega-sized special 100th issue of Thinking Things featured dozens of things grouped into 11 themes. You should definitely check it out!] The CX FUNdamentals Toolkit

By Stephen P. Anderson