
№ 101 | The CX FUNdamentals Toolkit, The Dabbawala Algorithm, High Agency In 30 Minutes, Webb’s Depth of Knowledge (DOK), and Nick Sousanis Illustrates the Joy of Learning
And… I’m back again, with a regular-sized dose of 5 playful things to think with. [And just in case you missed it, the previous mega-sized special 100th issue of Thinking Things featured dozens of things grouped into 11 themes. You should definitely check it out!] The CX FUNdamentals Toolkit